Privacy Policy - Completepatrick

1. Introduction

At CompletePatrick.com (“we,” “our,” or “us”), your privacy and the security of your personal data are of paramount importance. We are fully committed to protecting your personal information and maintaining transparency about how we handle and use your data in accordance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. This Privacy Policy outlines our practices in collecting, using, storing, and safeguarding your information when you visit our website or interact with our services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users who access or use the website located at https://completepatrick.com and any affiliated services. As the data controller, CompletePatrick.com is responsible for determining the purposes and means of processing your personal information. This Privacy Policy is intended to provide transparency into our practices and your rights regarding your personal data.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

a) Usage Data
Includes information about how you interact with our website, such as IP address, browser type, pages viewed, time spent on site, referring URLs, and operating system. This data helps us optimize site functionality and user experience.

b) Account Data
Includes personal identifiers such as your full name, billing and shipping address, email address, and telephone number when you create an account or place an order.

c) Profile Data
Includes information such as user preferences, past purchases, site behavior, and user-generated content, which helps us personalize your experience on CompletePatrick.com.

d) Communication Data
Includes information from your communications with us, whether via email, forms on the site, or customer support interactions. This may include the content of messages, timestamps, and associated metadata.

e) Technical Data
Includes information on your device and system setup, such as device type, operating system version, hardware identifiers, browser settings, screen resolution, and network provider.

f) Transaction Data
Includes payment details (processed securely through payment providers), order history, delivery preferences, and fulfillment status. While we do not store full payment card details, we retain partial transaction references for accounting and dispute resolution purposes.

g) Preference Data
Includes your marketing preferences (such as subscription to newsletters), records of marketing consents, product and content interests, and feedback you provide.

4. Legal Bases for Data Processing

We rely on the following legal grounds to process your personal data, as appropriate under the GDPR and CCPA:

– Contractual Necessity: To perform our obligations under a contract with you, such as fulfilling orders and managing your account.
– Legitimate Interests: To improve user experience, optimize site performance, prevent fraud, and ensure website security, provided that such interests are not overridden by your data protection rights.
– Consent: For certain processing activities, including marketing communications and the use of non-essential cookies, we will request your explicit consent.
– Legal Obligation: To satisfy legal requirements, such as tax obligations, regulatory compliance, or law enforcement requests.

5. Your Rights

Under applicable privacy legislation, you have the following rights related to your personal data:

– Right of Access: You may request details of the personal information we hold about you.
– Right to Rectification: You may correct any inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your data where there is no legal basis for retention.
– Right to Restrict Processing: You may ask us to suspend the processing of your data in certain circumstances.
– Right to Data Portability: You may request a machine-readable copy of your data to transfer to another service provider.
– Right to Object: You have the right to object to our use of your data for direct marketing or on grounds related to your specific situation.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We employ robust security protocols to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

– Use of Transport Layer Security (TLS) to encrypt data transmissions
– Role-based access controls for staff and systems
– Regular security audits and vulnerability testing
– Encrypted data backups stored on secure infrastructure
– Staff training programs emphasizing data privacy and security awareness

7. International Transfers

Your personal information may be transferred to, and maintained on, servers located outside of your jurisdiction, including to countries that may not provide the same level of data protection as your home country. In such cases, we ensure that adequate safeguards, such as the European Commission’s Standard Contractual Clauses or compliance with regional frameworks, are in place to lawfully transfer and protect your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typical retention periods include:

– Account and profile data: Retained while the account is active and up to 24 months after deactivation.
– Transaction data: Retained for 7 years for tax and financial compliance.
– Communication logs: Retained for 36 months for support and accountability purposes.
– Cookie and analytics data: Typically retained for 13 months from the date of collection.

Data is securely deleted or pseudonymized when no longer needed.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience, analyze web traffic, and support essential functions. We categorize our cookies as follows:

– Essential Cookies: Required for core site functionality (e.g., login, shopping cart).
– Functional Cookies: Support personalization features, such as remembering user preferences.
– Analytics Cookies: Collect aggregated data for website performance and usage metrics.
– Performance Cookies: Improve site speed, responsiveness, and fault tolerance.

10. Cookie Management and Compliance

Upon your first visit to CompletePatrick.com, we present a cookie banner to allow you to manage non-essential cookies in compliance with GDPR and CCPA requirements. You may also adjust cookie preferences at any time via our Cookie Settings tool or through your browser configuration. We honor “Do Not Track” signals where applicable under CCPA.

11. Protection of Children’s Data

CompletePatrick.com does not knowingly collect or solicit personally identifiable information from children under the age of 13. If we learn that we have collected personal data from a child without verified parental consent, we will promptly delete such information. Parents or guardians who believe their child has provided us information should contact us at [email protected].

12. Updates to This Policy

We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in laws or our data practices. Material changes will be communicated on our website or via email where applicable, and continued use of the site after changes signifies agreement with the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: [email protected]
Website: https://completepatrick.com

We are dedicated to ensuring compliance with all applicable privacy laws and maintaining your trust by handling your data with transparency, care, and accountability.